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Frequently Asked Questions about financial aid

Nelnet College Planning has listed several of the common questions students may have related to financial aid. If you don't find the answers you're looking for here, please call a counselor at the Nelnet College Planning Center toll-free at 1.866.866.7372.

  1. Who can I talk to about financial aid?
  2. What's my first step in getting financial aid?
  3. How much financial aid can I get?
  4. Once I get a loan, who should I call if I have questions?
  5. If I don't qualify for need-based aid, what can I do?
  6. If my family's financial situation changes, can I get more financial aid?
  7. If I transfer, what happens to my financial aid?
  8. Do I have to reapply for financial aid every year?
  9. If my family has more than one student in college, will we be eligible for more financial aid?
  10. Who pays back my educational loans - me or my parents?

1. Who can I talk to about financial aid?
If you have questions about financial aid, call the Nelnet College Planning Center toll-free at 1.866.866.7372. Your financial aid administrator can also answer questions and discuss your concerns with you.

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2. What's my first step in getting financial aid?
You must complete the FAFSA (Free Application for Federal Student Aid). The FAFSA establishes your eligibility for any federal aid (with the exception of Federal PLUS Loans for parents).

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3. How much financial aid can I get?
Your financial need determines that. Overall financial aid eligibility is directly related to college cost and your school determines your financial aid eligibility.

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4. Once I get a loan, who should I call if I have questions?
You should contact your loan servicer with specific questions about your loan.

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5. If I don't qualify for need-based aid, what can I do?
Scholarships are probably the most popular form of paying for college. After scholarships, you can look into borrowing money. Thousands of students take out loans each year. The federal government offers the Stafford and PLUS loan programs.

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6. If my family's financial situation changes, can I get more financial aid?
Probably. Most financial aid offices consider loss of income or benefits, out-of-pocket medical expenses, and other extraordinary circumstances, if documented. Visit with your financial aid office for specific procedures.

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7. If I transfer, what happens to my financial aid?
Financial aid is not transferable. You must apply at each college you attend since each school receives a different allocation of financial aid funds for their institution to award.

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8. Do I have to reapply for financial aid every year?
Yes. Each year you must fill out a renewal FAFSA. Unless your financial situation has changed significantly over the year, the renewal FAFSA doesn't take much time to complete.

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9. If my family has more than one student in college, will we be eligible for more financial aid?
Yes, you will. The expected family contribution is divided by the number of family members who are enrolled in college.

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10. Who pays back my educational loans - me or my parents?
You, the student, are responsible for paying back your educational loans. However, if your parents take out a PLUS loan for parents, they are responsible for repayment and must begin repaying within 60 days from the date the final disbursement.

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If you have further questions about financial aid, contact a Counselor at the Nelnet College Planning Center, toll-free at 1.866.866.7372



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